Service Rules & Terms

5.2. Title Units Transfer

If the title units are not sent by the Contractor to the Customer's specified details within 24 hours, the Customer has the full right to demand termination of the agreement and cancel his application, thereby returning the title units to his account in full. The Contractor carries out the application for agreement termination and return of title units if the funds have not yet been transferred to the Customer's specified details.

5.3. Customer Funds Transfer

If the title units are not received from the Customer to the Contractor's account within the specified period from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor as the contract does not come into force.

5.4. Payment System Delays

If there is a delay in the funds transfer to the Customer's specified details due to the fault of the payment system, the Contractor is not responsible for the damage resulting from the long receipt of funds.

5.5. Communication Flow Protection

If a counterfeit of communication flows or impact is detected to deteriorate the Contractor's work, namely his software code, the application is suspended, and the transferred funds are recalculated in accordance with the current agreement.

5.7. Customer Obligations

The Customer undertakes to comply with the legislation, as well as not to counterfeit communication flows and not create obstacles to the normal operation of the Contractor's software code.

5.10. Third-Party Impersonation

The Contractor is not responsible for third parties who may impersonate the Contractor. All contacts not specified on this site are not Contractor's contacts and cannot be used for any exchange operations.

9.1. Identity Verification

We conduct user identity verification to make our service safer and more reliable, as well as in accordance with anti-money laundering and counter-terrorist financing laws. You agree to undergo the identity verification procedure at our request.

Required Documents:

• Passport (main page or front side)
• Passport (second page or back side)
• Document confirming the address of residence

9.2. AML Monitoring

The administration of the service, in connection with the risk of crimes related to money laundering and terrorist financing, has developed a policy to identify such transactions and other illegal activities.

13.1. Refund Conditions

The Performer may refuse to provide exchange services and make a refund if the purpose of payment operations and the source of funds used for payment operations are restricted or prohibited by current anti-money laundering policy.

13.4. Refund Procedure

The Customer may request a refund before the transaction is executed. The refund procedure takes up to 24 hours and is reimbursed in full, except for direct costs of refunding funds and losses incurred by the Performer (up to 5% of the exchange amount).

21.1. Website Protection

The Performer takes all necessary measures to protect the website from unauthorized access, cyber-attacks, and other threats.

21.2. Customer Security

The Customer undertakes to use only secure and verified devices and networks to access the website.

21.3. Suspicious Activity

In case of suspicious activity on the Customer's account, the Performer reserves the right to suspend access to the account pending clarification of the circumstances.